If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.ġ. Universal Serial Bus controls as USB Mass Storage. NOTE: The Cruzer might show up under several places under Device Manager such as:ģ. NOTE: An administrator right to your computer may be required to perform below steps.Īccessing the Computer Management ConsoleĢ. Additional troubleshooting is unlikely to correct the problem. If you receive a ' USB Device Not Recognized' error on the computer, the flash drive is most likely failed. SOLUTION 3 -Check status of the Cruzer under Device Manager. If the Flash Drive does not function on multiple computers, contact SanDisk Support to check warranty status. NOTE: For flash drives with an LED, the LED will also not turn on if there is not enough power. Some desktop computers may need to use the USB ports in back of the computer.

If the Cruzer is not receiving ample amount of power from the USB port, it will not function properly. Should this not resolve the issue you might need to close the background process of the application or uninstall the application for the drive to be recognized. NOTE: We have a few reports that applications for mobile devices such as Samsung KIES and HTC Sync may prevent the USB flash drives being recognized correctly. You may need to turn the application off for the USB drive to be recognized by your PC. Mac users, see USB Flash Drive / Memory card not detected on Mac USB port. Operating Systems supported by Cruzer drives: SOLUTION 1 - Verify if minimum operating system requirements are met.

Pen drive not showing full space